Terms & Conditions
Payment and Prices
All prices displayed on our website include VAT but exclude delivery
charges. Goods may be paid for by credit card,debit card, personal
or building society cheque. If paying by credit card the total price
payable will be deducted from your account on placing the order. If
paying by cheque, the goods will only be dispatched after the funds
have cleared. Please pay cheques to “Pine & Cane Furnishings
Ltd”. Your order will only be processed once authorisation of your
credit cardor debit card has been properly received.
the event a product is listed at an incorrect price due to
typographical error or error in pricing information from our suppliers,
taxes or duty changes, we shall have the right to refuse or cancel
any orders listed at the incorrect price whether or not the order has
been confirmed. If your credit card has already been charged and we
subsequently cancel your order, we will immediately issue a credit to
your credit card account in the value of the incorrect price
(including delivery charges).
home Delivery to your door! We are committed to getting your order
delivered as fast, efficient and as safely as possible.
Delivery is FREE to most UK mainland destinations.
Our Free Delivery Guarantee refers to deliveries within most of
mainland UK (England, Scotland and Wales) destinations. Deliveries to
the Channel Islands, Northern Ireland, Isle of Man, Isle of Wight, BFPO
(British Forces Post Office) addresses, Orkney, Shetland and Scottish
Isles or Highlands as well as some areas of the Scottish Highlands may
incur an extra Delivery charge. Please contact our Sales Team on 020
8399 3293 or email us at firstname.lastname@example.org for more information on
these Delivery charges
When you order, the option to specify a separate Delivery and billing
address will be available. We give you the option to Delivery to your
own address or someone else’s for convenience or maybe a gift!
You can track your order at any time during the order process. To
track your order contact customer services, by emailing us or
telephoning us on 020 8399 3293 quoting your order reference number.
Delivery on our more popular lines that we keep in stock are 7 – 14
days. For non stock items the delivery is around 2-6 weeks. We will
notify you on placing the order of estimated delivery times. We will
endeavor to deliver the goods within the times stated but the supply
and delivery of the goods is sometimes out of our control. Any dates
that we specify for delivery are approximate and we shall not be
liable for any losses, costs, damages, charges or expenses caused by
any delay in the delivery of the goods.
Availability of goods
All products and or services are subject to availability and may be
withdrawn at any time. If we do not supply the goods for any reason
we will not charge you for these goods and we will refund any money paid
for them. However, we will not be responsible for compensating you
for any other losses you may suffer if we do not supply the goods.
an order has been received and payment taken for special size or
tailor made products we will not refund for cancelations.
As soon as we have delivered the goods to your door you will be
responsible for them. If the goods are to be carried over the
threshold of the house then you will be at risk and we will not be
liable for any damage to the goods and/or the property and/or items
in or outside the property. We will only deliver goods to the address
on the order and goods will not be left without a signature. From
the time of receipted delivery of the goods, any loss or damage to the
goods shall be at your own risk. Any transit damage to the goods,
shortages or incorrect goods supplied must be notified to us within 7
days of delivery.
All products supplied are covered by the terms and conditions of the Manufacturer's Guarantee for a period of 12 months.
if the goods are damaged or faulty
** Goods will only be accepted for return if unused and in a re-saleable condition and in original packaging (Fully dis-assembled)Made to order items are an exception to the Distance Selling Regulations and will not be accepted as a return for a credit or exchange unless they are faulty or damaged upon arrival. ***
Unless the product is being returned due to a manufacturing fault or supplier error there will be a handling charge of £ 35 or 15% of the invoice value, whichever is the greater.
If the goods are returned for any other reasons than being defective
then you will be required to arrange and pay for the cost of returning
the goods to us. Alternatively we will collect the goods and charge you
the direct cost of collection.
All returned goods will be inspected and we reserve the right to charge for incomplete returns, orders placed in error or not wanted prior to any credits being raised. These warranties do not affect your statutory rights. Please be aware it can take up to 10 days for the courier to collect a return request. - These warranties do not affect your statutory rights
Please examine the goods on delivery in case they are damaged, missing,
wrongly supplied or faulty. If you inform us within 30 days of receipt
of delivery that the goods are delivered damaged or faulty we will
refund return postage and replacement at our expense. you may inform us
by using any of the contact details below. Please endure that the
original packaging is kept for examination.
Please contact us using the following details :
The Bed Post
43 -45 Brighton Road
Tel : 020 8399 3293
Fax : 020 8390 2483
email : email@example.com
We are committed to protecting your privacy. We will only use the
information that we collect about you lawfully (in accordance with the
Data Protection Act 1998). We collect information about you for 2
reasons: firstly, to process your order and second, to provide you
with the best possible service. We will not pass your e-mail address
to anyone. The type of information we will collect about you
- your name
- phone number
- email address
- credit/debit card details
This information is only used to fulfil your order and for our trading
records. It will not be used for any other purpose. Credit card
details are not retained once the on-line validation and transfer is
successful. We will never collect sensitive information about you
without your explicit consent. The information we hold will be
accurate and up to date. You can check the information that we hold
about you by emailing us. If you find any inaccuracies we will delete
or correct it promptly. The personal information which we hold will be
held securely in accordance with our internal security policy and the
law. We may use technology to track the patterns of behavior of
visitors to our site. This information is behavioral only and cannot
be used to identify individual customers. Cookies are small pieces
of information that are stored by your browser on your computer's
hard drive. Our cookies enable us store items in your Shopping Basket
between visits and you may choose to store your personal details, but
this is not done unless you authorise it. Most Web browsers
automatically accept cookies, but you can usually change your browser
to prevent that.
The Bed Post is owned and operated by Pine & Cane Furnishings Limited
Registered address :-
13a Cross Street
Devon IX 1BD
Company Registration Number 1746743 VAT Registration Number 318 5078 53